Reports to: Debt Enforcement Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
Salary: £28,000 Basic dependant on experience plus Bonus
If you have extensive experience in Debt Enforcement we would like to hear from you. This can be experience from the Energy or Financial Services industries.
We are looking for office-based people to join us with at least 4 years of experience in resolving debt at an enforcement level including commercial Warrant of Entry type work.
We're going places and you can too We're one of the UK's most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We've achieved a great deal already and we have even bigger plans.
Its exciting times and due to further expansion, we're now looking for super talented and ambitious individuals to join our rapidly growing business and play a core role in in the next phase of our expansion.
You'll support our operatives out in the field and be responsible for making important decisions on next step action for customers in our Warrant Enforcement journey. You'll ensure appropriate enforcement action is taken on customers taking into consideration their ability and intent to pay plus any vulnerabilities if applicable. You will prepare our Field personnel by giving them all the information they need to achieve successful field debt outcomes. You will make key decisions on the day of executing Warrants in the field to protect the customer and the business from further debt exposure.
For us this is a last resort debt mitigation activity and one we always try to avoid through various other activities upstream. Sometimes it's the only way we have to help stop customers getting further into debt to avoid making it harder for our customers to become debt free.
If you are self-motivated and highly disciplined with an agile mentality and a 'can-do', solutions focused outlook on life, you could fit in well.
Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry. If this sounds like you then you could be part of our success story.
Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
Department YUR Debt Enforcement & Mgt Employment Type Permanent - Full Time Location Leicester Workplace type Onsite Compensation £28,000 / year Reporting To Debt Enforcement Manager
This Role's Hiring Manager
Christopher Hughes
View Christopher's Profile
What We Need from Yü
Here's a taste of what you'll be doing:
Ensuring Field personnel are fully prepared for upcoming field enforcement tasks
Ensuring any safety aspects are considered when field personnel visit a customer at a customer's business site
Make quick but highly accurate assessments of what you are being told from field personnel to make effective decisions on field action
Speak to field personnel and customers over the phone to resolve obstacles to resolving debts
Ensure precise factual notes are captured on our systems for future reference
Flag and escalate complex situations to management for advice and guidance
About Yü
If you have what it takes you could be just what we're looking for…
Minimum 4 years extensive collections experience including Enforcement/ Warrant
Calm and composed – You have a mature head
Assertive not aggressive – You take control of the situation
Good decision maker – You listen carefully and make quick accurate decisions under pressure
Mature thinker – You have good life skills and experience. You can see things from different perspectives
Commercial thinker – You balance commercial objectives with optimal customer outcomes
Intuitive – You establish those customers in genuine payment difficulty versus those who may chose not to pay but have the ability to pay. You'll establish how any customer vulnerability impacts a customer's ability to pay
Great communicator – You're confident and clear on the phone
Team player – You're happy to help a fellow colleague
Motivated and Resilient – you have a can-do attitude and love to learn
Friendly – You're always polite and speak to people with respect
Tenacious – You do what you say you'll do and you're a stickler for detail
Reliable – You can be depended upon
Yü Come First
We have a wide range of benefits for our employees including:
24 days annual leave + bank holidays
Generous bonus scheme based on individual and team performance
Holiday buy – up to 5 additional days
Training and development opportunities to Supervisory and Management positions
Training and development opportunities to spend time in our sister business Yu Smart
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more
#YUMP
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Documents
Debt enforcement specialist business (b2b) v1
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