Your role at Signature
As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you’ll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.
This is a hands-on role where you’ll:
1. Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
2. Ensure premium standards of food, cleanliness, and customer service across the home.
3. Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
4. Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
5. Drive continuous improvement, audits, and compliance, always striving for excellence.
6. Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.
What Signature Offer
7. Up to £52, per annum + bonus of up to 25%
8. Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
9. Workplace pension
10. Free meals on shift for staff working 6+ hours
11. Private medical insurance and company sick pay
12. Life Assurance Scheme
13. ‘Blue Light’ discount scheme eligible
14. Refer A Friend Incentive £50 voucher and up to £1, cash bonus
15. Staff recognition scheme – Purple Heart Award
16. Ongoing career training and development
17. Employee Assistance Programme, occupational health support and wellbeing services
18. Plus cycle to work scheme, study support, long service awards and more
Transport Links
19. Commuting - Surbiton nearest train station
20. Walking - less than 1 mile from nearest train station
21. Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25