Our client is seeking a Deputy Administration Manager to join their pensions administration team in Chelmsford. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service
As Deputy Administration Manager your role will involve:
1. Oversee annual and ad-hoc projects for defined benefit (DB) schemes
2. Monitor and ensure timely completion of projects in line with legislative and client requirements
3. Review and quality-check the work of less experienced administrators
4. Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved
5. Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups
6. Ensure accurate use of the time recording system for chargeable and non-chargeable activities
7. Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors
8. Prepare, check, and issue administration bills
9. Update change control logs, schedules, and internal spreadsheets
10. Oversee breaches, errors, and complaints logs, ensuring prompt action and review
11. Deputise at Administration Manager meetings when required
12. Manage day-to-day workflow, holding regular meetings with senior team members ...