PARAGON TRAFFIC MANAGEMENT LTD
SCUNTHORPE (DN15 6UH)
Closes in 16 days (Friday 30 May 2025 at 11:59pm)
Paragon provides a client-centric traffic management service with strong sector experience. The team has grown to over 60 staff, with 2 depots and head offices in North Lincolnshire. They are now recruiting a customer service/administrative apprentice to work with the design and surveying manager.
Wage
£13,741 for the first year, with potential increases depending on age. This aligns with the National Minimum Wage rate for apprentices.
Most of your apprenticeship involves on-the-job learning through hands-on experience.
What you'll do at work
* Create and amend detailed AutoCAD Traffic Management Plans.
* Communicate verbally and in writing with internal and external customers.
* Create drawings in line with Chapter 8 Legislation.
* Use Google Maps and Google Earth for layouts.
* Work with survey information provided by project coordinators.
* Adhere to time frames set by your line manager.
* Create and manufacture special legend signs and advance warnings for operational needs.
* Complete and submit TM plans within 24 hours of initial enquiry, working with the Design & Surveying Manager.
* Assist the Design & Surveying Manager and with site photo checking as needed.
Where you'll work
FIRST FLOOR FLAT
BRIT HOUSE
HIGH STREET EAST
SCUNTHORPE
DN15 6UH
Training
The apprenticeship includes time away from work for specialist training, gaining professional knowledge and skills.
* Develop questioning skills, active listening, and rapport-building to understand customer needs.
* Use appropriate verbal and non-verbal communication, including summarising during face-to-face interactions.
* Apply effective communication and reinforcement techniques during non-facing interactions.
* Maintain an appropriate tone of voice in all communications reflecting the company's brand.
* Provide clear explanations and options to help customers make informed decisions.
* Organise and prioritise workload to meet deadlines.
* Demonstrate patience, calmness, and understanding of customer perspectives.
* Use sign-posting or resolution techniques to meet customer needs and manage expectations.
Your training plan
* Functional skills in maths and English (if required).
* End-Point Assessment (EPA).
* One-to-one tutor assessor support in the workplace.
* Weekly classes covering health and safety, equality and diversity, working towards completing the EPA.
Minimum requirements
Essential qualifications: GCSE English and Maths (grade C / 4+).
Desirable qualifications: Additional relevant qualifications and industry experience.
Skills
* Communication skills.
* Attention to detail.
* Organisation skills.
* Problem-solving skills.
* Administrative skills.
About this company
Established in 2015, Paragon Traffic Management Limited has become a key strategic partner for clients across the UK.
After this apprenticeship
The successful candidate may have the opportunity for full-time employment upon completion.
Contact
MCARTHUR DEAN TRAINING LIMITED
Email: Julie@mcarthurdean.co.uk
Phone: 01482 307357
Reference code: VAC1000284075
Apply now
Closes in 16 days (Friday 30 May 2025 at 11:59pm)
Apply via GOV.UK One Login, which can be created during the application process.
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