Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
17/06/2026
About this job
The Service Implementation Lead is a delivery-focused role within the Digital & Transformation function, responsible for coordinating and supporting the implementation of PCN transformation programmes and agreed strategic priorities under the direction of the Digital and Transformation Manager and is accountable to the Senior Leadership Team.
The post holder is responsible for supporting the Digital and Transformation Manager to plan, coordinate and deliver new programmes, services and service improvement initiatives across the network.
The role provides hands‑on project management expertise, ensuring projects are delivered to agreed timescales and quality standards, with a strong focus on effective implementation, consistent adoption across member practices and clear benefits realisation.
Working closely with Practice Managers and key stakeholders, the Service Implementation Lead will coordinate resources, manage risks and dependencies, and support the rollout of new systems and processes.
The role also contributes to the development and embedding of consistent project management standards and quality assurance processes, ensuring change delivers measurable improvements in performance, quality and patient outcomes across the PCN. MAIN DUTIES & RESPONSIBILITIES: Project Management & Delivery Develop and maintain comprehensive project documentation including Project Initiation Documents (PIDs), business cases, risk registers, RAID logs, and project plans using appropriate PM tools Maintain decision logs, and ensure appropriate escalation of risks and issues through defined governance structures Monitor KPIs and success metric for each project Develop contingency plans and actively manage project dependencies across the portfolio Day‑to‑day coordination of project activities Service Implementation Manage the implementation of service improvement projects by developing detailed project plans, coordinating resources across member practices, and ensuring timely delivery of agreed solutions Coordinate with member practices and stakeholders to ensure smooth implementation of initiatives.
Manage project communications, resolve operational challenges, and ensure consistent adoption of new processes across the network Support Practice Managers in implementing new systems and processes by providing hands‑on guidance, coordinating rollout schedules, and delivering operational training Provide regular implementation updates and progress reports to the senior leadership team using data‑driven insights and clear metrics Performance & Quality Actively participate in workshops and meetings to support quality improvement and project implementation Implement and maintain project quality assurance processes Track and report on benefits realisation for all completed projects Contribute to the development of the PCNs project management framework and standards
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