This is an exciting career opportunity for a Credit Controller to join our Finance team in Huddersfield! This role will be instrumental in driving forwards the efficiencies and effectiveness of the team.
Hours of work: Monday - Thursday 8.00am - 4.45pm and Friday 8.00am - 4.30pm
You will be assigned your own portfolio of retailers and clients. As part of a small team flexibility, tenacity together with excellent communication, organisation and time management skills will be essential.
Your main responsibilities
* Ensure all collection calls, letters and follow up actions are carried out to meet agreed SLA
* Review and make appropriate recommendations on new customer applications
* As necessary arrange for the distribution of standard letters and computerised statements in order to bring the matter to the customer's attention
* The preparation of reports on debt management and credit control as required
* Prioritise and manage workload to meet key performance indicators
* Agree, negotiate, and enforce re-payment plans
* Maintaining contact with clients to ensure invoices are clear for payment
* Resolving queries both internally and externally around outstanding invoices
* Liaise directly with 3rd party collection agencies
* Providing accounts information to internal departments including weekly reports and KPI's
About you
* Relevant experience working in a credit control role and ideally in a sales/customer service driven environment
* Ability to establish and maintain internal and external customer relationships at all levels
* Calm and professional manner
* Ability to influence and negotiate
* Team player with proactive positive attitude
* A systematic approach and an eye for detail
* Ability to make judgements on need for consultation and escalation
* Competent with Microsoft Office products
* Experience of using finance systems
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