Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
SITA London is on the lookout for recent graduates to join our Skystar Program within the Networks function, initially for an 11-months period, with the potential for further extension.
As a graduate for networks, you will be part of LAN tower led by LAN Technical Lead & working along with LAN SME, you will be working on proactive network maintenance, providing operational support to local teams, customer and other suppliers, work and collaborate with onshore & offshore teams, engage with customer and provide/support bespoke solutions. Youll also be assisting in implementing and improving working processes and procedures.
Reporting to the Senior Technology Solutions Manager, you will be a part of the SME team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow in airport and at their premises.
This entry-level opportunity offers a chance to dive into various activities within our fast-paced global community:
· Connecting with Diverse Individuals: Collaborate locally and globally.
· Building Skills for Your Career: Develop essential skills tailored to your job stream.
· Joining Corporate Projects: Contribute to projects shaping the future of our industry.
Early career talent is our future, and we're thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can't wait to witness the incredible things you'll accomplish with us!
Empowered People, Reinventing Travel
WHAT YOU WILL DO
1. Provide proactive maintenance & operational support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) and ensure the correct functioning and maintenance of all internal and external systems and products.
2. When required, act as the customer SPOC for OTN network technology, co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
3. Participate and coordinate on the adoption of new services or improvements over existing capabilities including automation strategies.
4. Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
5. To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
6. Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
7. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
8. Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
9. Perform Change Management, Configurations, and Implementation of the supported Product & Systems
10. Manage local suppliers in providing services for the SITA Service Operations and report on services provided to management.
11. Explore new technologies and assist team with the technology on-boarding
Qualifications
WHO YOU ARE
12. A graduate in Networks, IT, Computer Science or related discipline.
13. Technical knowledge and background required.
14. Any IT certification (desirable)
15. Any experience in technical domain
16. Any experience in Customer Service
17. Any technical knowledge of Windows Servers, Cisco network products, Aruba WLAN, Palo Alto Firewalls, OTN Systems technology
18. Knowledge of ITIL and Service Management practices and procedures
WHAT YOU WILL YOU GAIN
19. Hands-On Aviation Experience: Jump right into the world of aviation operations on a global scale. This is your chance to apply your skills and gain real-world experience like never before.
20. Career Growth: Take your professional journey to the next level by developing both technical and communication skills. This isnt just a job; its a significant step forward in your career.
21. Guidance and Support: You'll be paired with a Buddy and a Mentor who will support you every step of the way during your Graduate experience. Theyre here to help you learn and grow.
22. Continuous Learning: Access various training programs to enhance your technical know-how and soft skills. Were committed to helping you become the best you can be.
23. Community Connection: Join a vibrant community of Graduates, both locally and globally. Share experiences, learn together, and build connections that will last a lifetime.
WHAT WE OFFER
Were all about diversity. Operating in 200 countries and spanning 60 different languages and cultures, we pride ourselves on our inclusive environment. Our offices are comfortable, fun places to work, and we ensure you have the flexibility to work from home too. Explore the benefits of joining our team and take a step closer to your best life ever.
Joining us means more than just starting a great career. Youll be part of our lively Skystar community, connecting with peers who share your passion. We grow together through personalized initiatives, helping you advance professionally in our dynamic company. Discover your potential with us!
Flex Week: Work from home up to 2 days/week (depending on your teams needs)
Flex Day: Make your workday suit your life and plans.
Flex Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process