Job Description
Job Title: Level 2 Support Engineer Salary: £30,000 - £35,000 Birmingham, Full-time - Hybrid
I'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms. Key Responsibilities
* Provide Level 2 support across IT infrastructure and cloud services
* Support and manage Microsoft 365 environments
* Assist with endpoint and device management via Intune
* Manage identity and access using Entra ID, MFA and conditional access
* Configure and maintain Veeam Backup & Replication
* Support virtualisation platforms (Hyper-V and/or VMware)
* Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
* Assist with patching and infrastructure updates
* Provide remote troubleshooting for technical incidents
* Maintain clear technical documentation
* Manage incidents and requests within an ITSM ticketing system
Required Skills & Experience
* Microsoft 365 administration (including Defender, Intune, Entra ID)
* Experience with Veeam Backup & Replication
* Virtualisation experience (Hyper-V and/or VMware)
* Experience supporting Remote Desktop Services or Azure Virtual Desktop
* Strong troubleshooting experience across infrastructure environments
Networking fundamentals, including:
* TCP/IP
* DNS & DHCP
* VLANs & VPNs
* Active Directory
* SFTP
* Understanding of SAN storage concepts
* Experience working with ITSM ticketing systems in high-volume environments
* Strong communication skills when working with both technical and non-technical users
What We're Looking For
* A proactive problem-solver who enjoys diagnosing technical issues
* Someone comfortable working in a fast-paced support environment
* Strong documentation and communication skills
* A team player who enjoys learning new technologies