Who are we?
For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we hold. We are Made for Life.
Equality and inclusion aren't just aspirations but the standard. We promote and drive equality within our workforce to create an inclusive foundation for everyone to build on, fostering genuine connections with our customers, colleagues, and communities. You play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.
Role Overview
You put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
* Greet and thank customers, wishing them a fond farewell in a warm manner, ensuring a memorable experience.
* Provide exceptional service, using your knowledge to help customers find products that suit them, across in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries and stock replenishment on the shop floor.
* Maintain general housekeeping and tidiness of the shop floor and back of house.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and launches.
* Adhere to all company policies and procedures, including GDPR compliance.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our values.
* Align with the company's social and environmental mission and champion impactful actions.
* Provide a genuine and authentic approach.
* Act with integrity, demonstrating interest and understanding of others.
* Respect and value team members at all levels.
* Be proactive and positive, engaging actively with team activities.
* Use humor appropriately to build relationships.
* Promote alternative purchasing options across our multichannel platform.
* Maintain operational standards, including handling deliveries, visual merchandising, health and safety, and stock management.
Experience
* Customer service experience is desirable but not essential.
* Strong interpersonal and communication skills.
* Positive attitude and proactive approach.
* Ability to work effectively under pressure.
* Confidence to take initiative and work independently when needed.
* Team-oriented mindset.
* Good time management skills.
Benefits of Working with Us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more from day one.
* Access to THRIVE learning system with extensive training resources.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles Support).
* Sick pay allowances.
* Sabbatical leave based on length of service.
* Enhanced family-friendly policies, including maternity leave.
* Refer-a-friend scheme.
If this sounds like the opportunity for you, then apply today!
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