Contact Centre Coach Your new company A leading Insurance organisation based in Bradley Stoke, Bristol Working Pattern 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu) Your new role Use performance data, call quality insights, and customer feedback to identify coaching needs. Deliver one-to-one and team coaching sessions for agents to drive measurable improvements. Collaborate with Team Managers to support agent development. Participate in huddles, calibration sessions, and team discussions. Maintain accurate coaching records and monitor progress. Escalate performance or compliance issues where necessary. What you'll need to succeed Experience in a coaching or performance development position. Understanding of sales and retention strategies, including objection handling and compliance. Ability to interpret performance data and identify coaching opportunities. Skilled in using digital tools and templates to facilitate coaching and monitor progress. Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes. Experience supporting a range of team members, from new starters to experienced agents. What you'll get in return Bonus scheme with potential to earn up to 30% monthly Free shares awarded to all employees Free onsite parking and electric vehicle charging points Car salary sacrifice scheme Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service Pension contributions matched up to 6.5% and life cover up to four times your salary 24/7 confidential wellbeing support for you and your family What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4749376