At Matrix-Global, we’re committed to providing exceptional IT support to optimize operational efficiency. As an IT Support Specialist, you’ll play a critical role in maintaining our technology infrastructure, assisting end-users, and ensuring seamless operations across our organization.Position DetailsJob Title: IT Support SpecialistLocation: UK- Reading, USA-NYC - on SITE Employment Type: Full-timeResponsibilitiesPC Management:Build and maintain PC images for both Windows and MacOS.Allocate PCs for new joiners and handle replacements for existing employees.Manage PC hardware, performance, and driver issues reported by end-users.Perform PC recovery for departing employees.Software and Application Support:Package, distribute, and patch PC applications.Configure and manage PC software installations and updates.Maintain a known defect list for end-user computing (EUC).Manage all software applications, including installations, changes, access, resets, and issue resolution.Network Integration and Security:Support PC integration with office Wi-Fi, home Wi-Fi, and VPN software.Ensure compliance with security requirements, policies, and standards.Coordinate and provide remote support for devices used in retail stores.Assist in device compliance during software/OS upgrade deployment cycles.End User Services:Provide VIP support for designated individuals.Formalize and deliver services to support all end-users with accessibility needs.Manage printer/scanner end-user access and resolve related issues.System Monitoring and Reporting:Monitor hardware, software, and system performance metrics.Report on services performance and improvement metrics for end-user devices.Operate the end-user management system.Business Management:Support WINDOWS, MacOS, Mobile, and Apple Business Management.Liaise with relevant customer third parties to resolve tablet or PC configuration/connectivity issues.Add/manage devices into Intune and Apple Business Manager.Qualifications and SkillsBachelor’s degree in computer science, information technology, or a related field.Five years of experience as an IT support specialist.Exceptional ability to provide technical support and resolve queries.In-depth knowledge of computer hardware, software, and networks.Proficiency in IT helpdesk software (e.g., Freshservice, SysAid).Advanced knowledge of database maintenance and system security.Exceptional interpersonal and communication skills.Why Join Us?Cutting-Edge Environment: Be part of a dynamic team driving technological innovation.Professional Growth: We invest in your development and career progression.Flexible Work Arrangements: Balance work and personal life effectively.Impactful Role: Contribute to seamless operations and end-user satisfaction.Would you be ready to make a difference? Apply now and help us shape the future of IT support!