Salary: £33,000 - 48,000 per year Requirements: 7 years working in a similar Business Analyst / Project management role At least 3 years of experience within IT Service Management Experience as the lead business analyst and project manager for application development projects in medium to large size companies Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM, understanding full features and capabilities Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, and catalog items Understanding of Incident management, problem management, change management, release management, and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum/Waterfall framework Familiarity with the Systems Development Life Cycle including requirements analysis and systems design Ability to write high-quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes Ability to lead technical teams on functionality development and changes during the development lifecycle Capability to perform hands-on application functionality testing prior to user acceptance testing Competence in designing business processes, performing requirements analysis, and running requirements workshops Excellent communication skills, with the ability to drive and influence others across the organization Strong ownership of both technical and business issues, driving them to resolution Responsibilities: Work with users and key system stakeholders to analyse enhancement requests and prioritise them Collaborate with in-house technical teams and external suppliers to deliver enhancements Define requirements, processes, procedures, and reporting for new modules, components, and applications Lead workshops to ensure alignment of requirements and solutions across technical and business teams Ensure that all requirements align with industry best practices and position Computacenter competitively Own the delivery of enhancements and new components and systems Ensure solutions are thoroughly tested and meet specified functional requirements Work in geographically spread Agile teams writing user stories and performing functional testing Create project plans, highlight reports, exception reports, and risk & issue logs as needed Technologies: CMS ITIL ITSM Project Manager ServiceNow UX UI Design DevOps More: We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving team where you will report to the Head of Services Management Systems and have the autonomy to shape your role. You will be part of a team focused on implementing new functionality, application upgrades, standardisation, and process improvements. This role supports a hybrid-working model in Hatfield, UK, and offers a full-time permanent position with a dynamic work environment. last updated 17 week of 2026