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Service Design and Transition Manager, Milton Keynes
Client: BJSS
Location: Milton Keynes, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 486d1636cb59
Job Views: 40
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership: Provide input to our Managed Service Design and Transition Strategy, help develop robust and repeatable templates for Service Design, Transition & Acceptance processes, and align Service Design and Transition with business processes.
* Objectives: Create artefacts for use across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.
Key responsibilities include:
* Service Discovery: support current support assessments and maturity evaluations.
* Service Design: define scope, support model, SLAs, process models, support tools, roles, reports, transition plans, security, and third-party integrations.
* Service Transition: build plans, monitor timelines, create acceptance criteria, set up support processes, configure tools, establish monitoring, define handover approaches, environment handover, and SDM handover.
People Management: Support and mentor team members in the Service Design and Transition function.
Raising awareness of BJSS (Managed Services): Promote BJSS through internal and external events, townhalls, conferences, and meetups.
Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, bids, presales, and provide service management consultancy for client engagements. Work with the wider business to involve Managed Service early in client conversations. Flexibility to work operationally across multiple engagements.
About You
We’d love to hear from you if:
* You lead by example.
* You take responsibility and seek continuous improvement.
* You have strong interpersonal and communication skills.
* You inspire and motivate teams.
* You provide effective feedback and mentorship.
Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining a positive work culture.
Experience
* Extensive experience with ITIL service processes, service design, transition, and large-scale service management.
* Experience in Service Operations across Managed Services engagements.
* Proven ability to design and implement new service structures and architectures.
* Familiarity with various service management tools.
Some of the Perks
* Flexible benefits allowance.
* Industry-leading health and wellbeing plans.
* Life Assurance (4x salary).
* 25 days annual leave plus bank holidays.
* Hybrid working with flexibility between office, client site, and WFH.
* Discounts with various brands.
* Referral scheme with unlimited referrals.
* Holiday buy/sell options.
* Electric vehicle scheme.
* Training and certification support, including unlimited O’Reilly access.
* Opportunities to get involved in diversity initiatives.
* Supportive social and community events.
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