Job Description
Parks and Leisure Administration Officer - Antrim & Newtownabbey Borough Council Join Antrim and Newtownabbey Borough Council as a Parks and Leisure Administration Officer and support the delivery of services across parks and leisure facilities. Working within a busy team, you will provide essential administrative support to ensure operations run efficiently. About the role:
1. £15.31 per hour
2. 2 positions available - 37 hours and 18 hours
3. Antrim Civic Centre (Monday to Friday) Ballyearl Leisure Centre (Saturday and Sunday)
4. Up to 3 months pending review
5. Public Sector
6. Days and hours of work - A 4 x week rota is currently in operation. Shifts can be anytime within the following More Team Working Hours range: 8am to 8pm Mon to Thurs, 8am to 6pm Fri, 10am to 4pm Sat & Sun. (One weekend in 4 required at present.)
7. Please note closing date for applications is Wednesday 6th May. However, you can register your interest for upcoming Public Sector vacancies by applying today.
What you'll be doing in this role:
8. Manage leisure membership administration, including handling enquiries, setting up accounts and bookings, processing payments (including BACS), and managing amendments, cancellations and direct debit queries
9. Support member retention activities including follow-up calls, membership recovery, cancellation feedback and exit questionnaires
10. Promote leisure memberships through external sales activity, including sourcing and attending outreach events
11. Use and maintain parks and leisure management systems and payment platforms to support memberships, bookings, lessons and programmes
12. Liaise with customers, clubs and organisations to coordinate bookings across a range of leisure facilities and services
13. Communicate effectively with internal teams and stakeholders to ensure accurate coordination of bookings, events and programme delivery
14. Work with relevant teams to support operational requirements, including planned maintenance and service updates
What you'll need for this role:
15. A minimum of 5 GCSEs (Grades A-C) to include English and Maths or equivalent
16. Consideration may be given to those candidates who do not hold the above academic qualifications but who can demonstrate a minimum of 2 years' relevant experience as below
17. Minimum of 1 years’ experience in a customer focused environment dealing with internal and external customers.
18. Minimum of 1 years’ administrative experience to include experience of accurate record keeping and filing.
19. Competent in the use of Windows and Microsoft Office Applications including Word, Outlook and Excel.
20. A full current driving licence or, if a disability prevents driving, access to a suitable form of transport to enable the duties of the post to be carried out in full.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.