Overview
As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. You'll also be a champion for Co‑op membership, helping to drive the growth of our unique business.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy and HR processes
Qualifications
* Passion for people and leadership
* Ability to work flexibly and lead by example
* Skills in retail, merchandising or team management (experience not essential)
Benefits
* Full training and career development resources
* 30 % discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10 % pension contributions
* 36 days of holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it
* Services to support your physical, mental and financial wellbeing
Success Profile
* Driving innovation
* Forging relationships
* Co‑operation
* Inspirational communication
* Supporting change
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