We are looking for a brilliant Host/Hostess to
join the team here at St Ermin’s Hotel.
This is a part-time position for 30 hours per week, worked across 5 days.
If you want to work for one of the best places in
hospitality, multiply the fun, love and energy we have at our workplace, we
would love to hear from you.
Looking after our people is all that we care about. We are a
London living wage, Workplace Mental health-chartered Employer and consistently
voted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of our
team. You will not only support us in delivering breath-taking hospitality to
our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
* Great salary and service charge – The more we make, the more you make!
* Fun, Love & Energy – Not just a slogan, it’s just who we are.
* The best staff canteen in London! – Breakfast, Lunch & Dinner.
* Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, mental health support via MyStrenght, exclusive retail and restaurant discounts, and more.
* Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
* An opportunity to experience and collect great memories that will last with you forever.
As a Host/Hostess you
will ensure to warmly welcoming guests as they arrive at F&B outlets,
ensuring each guest has an great first impression. Embracing and displaying the
St Ermin’s culture of Fun, Love and Energy.
What will you be doing?
* Meet
and greet every guest on arrival, smiling and using their name, whilst providing
exception service and hospitality.
* Engage
in conversation with guests and, when possible, find out how they are enjoying
their stay at the hotel. Feedback any
positive/constructive feedback to one of the F&B managers.
* Be
able to work with and manage bookings through our online booking system:
Bookatable and our website
* Proceed
bookings and pass all the accurate information to guests
* Update
daily the F&B forecast
* Contact
and respond to emails/phone calls from guests
* Print
daily bookings for managers and chefs
* Print
menus and be the main point of contact between outlets
* Complete
the Stationary order for all the outlets.
* Taking
into account the individual guest’s needs, serving guests in any F&B outlet
in a warm, friendly and efficient manner
* Ensures
that all preparation duties are carried out to the outlet standard on
applicable shifts
* Ensure
that all areas are correctly set up and that they are clean, in accordance with
the schedule, including stations, fridges and cupboards.
Note: This description is not intended to establish a total
definition of the job, but an outline of the duties
To find out more about us, check out our Instagram accounts
@sterminshotel and @funloveenergy
You will have to be eligible to work in the UK to be
consider for the role.