We're looking for an experienced Head of Fraud to lead the enterprise fraud strategy across IAG Loyalty. You’ll be responsible for designing and delivering a unified fraud risk management strategy and framework while enabling tailored, risk‑based solutions that meet the unique needs of each business. You’ll work closely with the Chief Information Security Officer (CISO) and the Head of Legal Operations and Compliance, ensuring alignment across fraud, cyber security, data privacy, and risk management functions. You’ll be pivotal in shaping how IAG Loyalty protects its Avios currency, people, platforms and customers from fraud, while fostering a culture of integrity and accountability.
This role is based out of our London office. We call our approach to hybrid working The Blend – it gives you the flexibility to choose where you do your best work while staying connected with your team and the wider business. You will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and the work you need to do.
Strategic Leadership
* You’ll define and lead the group‑wide fraud risk management strategy and operating model.
* You’ll act as the primary advisor to the CFO and executive leadership on fraud risks, threats and mitigation across all types of fraud.
* You’ll develop and implement scalable governance frameworks that balance group‑wide consistency with local business flexibility.
Fraud Governance & Compliance
* You’ll oversee the development and rollout of fraud policies, controls and escalation frameworks across IAG Loyalty.
* You’ll ensure fraud‑related regulatory compliance across all relevant markets and operating regions.
* You’ll conduct fraud risk assessments and maintain an active view of the internal and external threat landscape.
Fraud Detection, Prevention & Investigation
* You’ll lead enterprise‑wide fraud monitoring, investigations and case‑management processes.
* You’ll oversee the implementation of fraud detection technologies and data analytics to proactively mitigate risk.
* You’ll manage complex, high‑impact investigations in coordination with Legal, HR, CIPS and external agencies.
Collaboration & Stakeholder Management
* You’ll collaborate closely with the CISO to align fraud prevention efforts with cybersecurity strategy.
* You’ll partner with the Head of Legal Operations and Compliance on risk, privacy and regulatory intersections.
* You’ll build trusted relationships with IAG Group and airline leaders to ensure business‑embedded fraud risk practices.
Technology & Innovation
* You’ll champion adoption of advanced fraud detection tools, automation and intelligence‑sharing across the group.
* You’ll drive the integration of fraud analytics into business systems and digital platforms.
* You’ll stay ahead of emerging digital fraud trends, including threats related to AI, identity fraud and platform abuse.
People & Business Leadership
* You’ll lead, coach and grow a high‑performing fraud team covering prevention, detection and resolution across functions and geographies.
* You’ll foster a culture of transparency, ethical behaviour and continuous learning across the group.
* You’ll be an active contributor to the broader senior leadership community, driving transformation and resilience.
Qualifications
* You’ll have an in‑depth background in fraud risk management, including solid experience in a senior leadership role.
* You can demonstrate success in leading large‑scale fraud programs across complex, multi‑entity environments.
* You have strong working knowledge of fraud detection technologies, compliance requirements and investigative protocols.
* Professional certifications such as CFE, CAMS or equivalent are desirable.
* Excellent stakeholder management, strategic thinking and communication skills are paramount.
* You’ll have the ability to thrive in a fast‑paced, collaborative environment and deliver tangible impact.
Please let us know if we can make any reasonable adjustments to support your interview process with us.
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