Overview
247 support for critical systems. Our multidisciplinary squads have broad technical experience across a wide range of platforms including AWS, Azure, GCP and best of breed on-premise solutions. They have skills in different technical languages and frameworks which allows them to bring different perspectives when solving complex problems. We help you manage and maintain your systems and architecture to ensure the most efficient return on investment.
Our Approach
* Maintain and Optimise – We perform an onboarding Health Check which includes the implementation of performance and availability monitoring, alerting and reporting. We proactively implement change to improve services and reduce costs.
* Service Management – Our Service desk is staffed by Analysts familiar with our clients and their infrastructure and are able to offer first line support, triage, management and service request resolution.
* Change Management – We support your change management process and provide access to a range of specialist with diverse skill sets to assist with requirement gathering, design, development and release.
* On Call Support – We offer 24/7/365 service for incident resolution. Our Technical Operations Engineers will respond to requests or to any triggered alerts.
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