* Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
* Manage Tier 1 questions, providing copy invoices / taking card payments / dealing with care breaks and adjustments
* Refer queries to originating departments as necessary and monitor receipt of responses.
* Liaise with originating department regarding appropriate further recovery action/write off.
* Refer complex debts to the Senior Credit Controller.
* Make contact with debtors by telephone, letter and email.
* Access debtors to establish their financial circumstances and ability to pay.
* Report any problems with the achievement of debt review targets to the Senior Credit Controller.
* Review invoices and reminder letter for quality control.
* Provide advice on debt recovery process as and when required.
* Prepare debt cases for County Court action.
* Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems
Assistant Finance Officer Assistant Finance Officer Assistant Finance Officer Assistant Finance Officer
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