Student Experience Team Leader (Secondment)
Location: Liverpool South
Salary: £26,789 - £30,432 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Work 5 days out of 7, between 7am and 10pm. Weekends on a rota basis.
Contract: Fixed-term, secondment (up to 11 months)
Do you have a passion for delivering exceptional customer service? Join Unite Students, a FTSE 100 company and the UK's leading provider of purpose-built student accommodation. We seek a Student Experience Team Leader to oversee daily operations at our Liverpool South property, leading a small team to ensure outstanding service and student satisfaction.
Responsibilities include:
* Supporting team activities, delegating tasks, and setting targets
* Ensuring safety and security of the building and students
* Training and developing team members
* Providing a welcoming reception and resolving student issues
* Supporting student wellbeing in collaboration with managers and partners
* Organising community-building events
* Driving local sales activities
Ideal candidates will:
* Delegate fairly considering team strengths
* Be hardworking and hands-on
* Have confident leadership potential
* Communicate effectively and remain calm under pressure
* Be solution-oriented and adaptable
* Respect diversity and work well independently or in teams
Benefits include:
* Discretionary annual bonus
* 25 days' holiday plus additional schemes
* Generous pension contributions
* Health and wellbeing support
* Enhanced family leave
* Additional benefits like ShareSave, Life Assurance, discounts
About Unite Students: Established in 1991, we are the UK’s largest student accommodation provider with over 70,000 students. We value inclusion, diversity, and professional growth, fostering a collaborative environment where everyone belongs.
All new employees will undergo a basic criminal record check prior to employment, at our expense.
If you're excited about this role, please apply by entering your name and email address and clicking send.
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