Job Description
* Lead all Banqueting food and beverage operations, ensuring flawless service and alignment with Fairmont standards.
* Develop and maintain departmental SOPs to ensure consistency, efficiency, and exceptional guest experiences.
* Oversee daily operations with strong floor presence, supporting colleagues and engaging with guests and members.
* Create effective staffing schedules that balance business needs, colleague wellbeing, and financial targets.
* Recruit, train, and develop a talented Banqueting team, fostering a culture of excellence and continuous growth.
* Manage stock, costs, and revenue performance to achieve departmental financial objectives.
* Review products, services, and guest feedback to drive continuous improvement and innovation.
* Monitor industry trends and competitor activity to inform departmental strategy.
* Support forecasting, payroll planning, and financial reporting in line with hotel standards.
* Ensure full compliance with health, safety, hygiene, and statutory requirements, including risk assessments and fire procedures.
* Maintain a safe, immaculate, and well‑presented environment across all Banqueting areas.
* Lead by example, nurturing a strong team spirit and upholding Fairmont values in all interactions.
* Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
* Qualification in Hospitality Management/Food & Beverage preferred
* Additional certification(s) in Food & Beverage will be an advantage
* Experienced in all aspects of restaurant and banquet service.
* Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
* Excellent reading, writing and oral proficiency in English language
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
* Qualification in Hospitality Management/Food & Beverage preferred
* Additional certification(s) in Food & Beverage will be an advantage
* Experienced in all aspects of restaurant and banquet service.
* Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
* Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people