Job Title: Implementation Specialist E-Invoicing
Location: London- 1 day
Job Type: 6 months- Inside IR35
Role overview
Are you looking for a role that will use your problem-solving skills, technical interests, and client communication skills to their full potential? We are seeking Implementation Specialists to join our e-invoicing Professional Services team and lead the technical implementation of our e-invoicing platform with global clients.This is the perfect role for a well-organised, collaborative, and analytical person who wants to grow their career within the software implementation space and work with a varied portfolio of multinational clients. You'll use your technical aptitude, excellent communication skills, and problem-solving abilities to tackle client configuration challenges and ensure the highest level of service.Note: Prior experience with e-invoicing platforms is not required. Comprehensive training on the platform will be provided prior to deployment. Key Responsibilities
* Act as a specialist in large, cross-functional software implementation teams that deliver e-invoicing solutions to global clients.
* Work directly with clients to understand their implementation requirements, run product demonstrations, and deliver end-user and super-user training whilst configuring the software to meet their specific needs.
* Experience with ONESOURCE Pagero
* Use your analytical, technical, and problem-solving skills to test client software implementations and ensure quality standards are met.
* Troubleshoot issues and ensure that project plans are running to the required timelines and within budget.
* Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales, and support) on a range of pre-sales software demos and prospective client scoping.
* Design, develop, and document project deliverables according to timelines and budgets.
* Collaborate with Project Managers to ensure seamless handoffs, accurate status reporting, and alignment with overall project scope and objectives.
* Contribute to continuous improvement by identifying common implementation challenges and recommending process or product enhancements.
* Participate in knowledge-sharing within the implementation team to build collective expertise on the platform and client best practices.
About You You're a fit for the role of Implementation Specialist if your background includes:
* An interest in software and how it is implemented and configured at a range of global institutions.
* An understanding of basic coding or technical configuration, with the desire to learn and develop your skills within a software setting (e.g., XML, APIs, data mapping, ERP integrations).
* An analytical mindset. You may have gained this through academic studies, professional experience, or a wider interest in coding, data analysis, economics, or project management.
* A collaborative attitude, able to work closely with colleagues at various levels of seniority and communicate sometimes complex solutions to international clients.
* Excellent communication skills in English (additional European languages such as French, German, or Swedish are a strong plus), with the ability to deliver the highest level of customer service.
* Experience in software implementation, technical consulting, or client-facing technical support is preferred but not mandatory.
* Familiarity with e-invoicing, ERP systems, or compliance software is a plus but not required - full training will be provided.
* Strong organizational skills, with the ability to manage multiple client engagements and priorities simultaneously.
* Bachelor's degree in a relevant field (IT, Computer Science, Business, Engineering, Economics) preferred, or equivalent practical experience.
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