What's involved with this role: Job Title: Planner and Tenant Liaison Officer Ref: N Warwickshire 5273858 Pay rate: £14.82 per hour PAYE The role: We are looking for a proactive and well-organised Planner and Tenant Liaison Officer to support the Response Repairs team to deliver an excellent service. You will be experienced in providing services to customers by telephone and you will coordinate repairs and maintenance work, deal with enquires, make appointments, liaise with tenants, contractors, and internal teams to ensure a high-quality, timely service delivery. Key Responsibilities: Schedule and plan repairs, ensuring efficient use of in-house and external resources Communicate effectively with tenants, keeping them informed about works and addressing queries Monitor and manage outstanding jobs, preventing delays and backlogs Support compliance by arranging inspections and maintaining accurate records (gas, electrical, asbestos, fire safety etc.) Use scheduling and housing systems to manage works and track performance Collaborate with other council teams and external partners to deliver services Respond to tenant concerns, support vulnerable residents, and promote high standards of customer care Contribute to service improvement through feedback, reporting and analysis What the client is looking for: Good general education Experience in a front-line position within a customer service environment Knowledge of housing repairs and sound general knowledge of building work Excellent communication skills Good customer services skills and able to help customers to resolve problems Excellent organisational skills and the ability to plan and manage time and workloads Confident in showing other members of staff systems of work and training on software systems Able to analyse data to identify problems and solutions Proven ability to manage and process information accurately and communicate in precise and simple terms Good IT skills, including Microsoft Office Products, databases and systems administration How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.