Hybrid: 2 days per week in-office
In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible.
We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.
Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About the role:
We’re looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across Confused.com. You’ll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat.
You’ll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value.
Championing and evangelising a ‘one platform’ approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place.
What you'll be doing:
* Defining and driving the strategy for Customer Experience across the core website (CMS)
* Shaping a multi-channel CX strategy across associated channels, including but not limited to the mobile app, account management and quote experiences
* Identifying opportunities to capitalise on emerging technologies to deliver personalised experiences
* Leading discovery and supports delivery to improve personalised user experiences throughout the lifecycle from initial customer acquisition strategies, such as SEO, quote conversion and customer lifetime value, such as retention and product holding
* Galvanising cross-functional teams across the business challenging the norm
Delivery
* Using data and customer insights to identify and realise significant opportunities for the business, measures and articulating leading and lagging indicators
* Establishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testing
* Championing customers, focused on delivering integrated experiences that our customers value and that deliver business outcomes
* Collaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap
What we're looking for
* Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design (Rigour)
* A bias to action and ability to ‘get stuff done’, making every day count (Urgency)
* Strong understanding of human centred design principles and how they relate to creating digital customer experiences
* Outstanding communication skills with the ability to tailor your message according to your audience and influence a range of people from the Board through to a graduate
Our commitment to you:
At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What we offer
We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:
* 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
* A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
* Employer matching pension contributions up to 7.5%
* A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
* Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
* 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
* Private medical cover, critical illness cover, dental plans and employee assistance programme
* Free gym access
* Employee discounts programme
* A healthy learning and training budget to support your development
* Electric vehicle and cycle to work schemes
* Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
*As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.
Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, money.co.uk, Tempcover and Mojo Mortgages, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.
Our culture
Our culture is driven by innovation, collaboration, and a relentless focus on creating real value for our customers. With an experimentation mindset, we challenge the status quo, push boundaries, and embrace continuous learning to stay ahead. Our diverse teams are made up of brilliant people who uplift each other and work together to tackle complex problems. We work with a balance of rigour and urgency so we can learn fast and adapt to change quickly. We are a company where growth knows no limits, and where every person is empowered to make an extraordinary impact. Check out our Life At RVU page to get a further glimpse into our culture.
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