Client Services Administrator – ATN Partnership
We are a rapidly growing professional accountancy firm providing accounts, tax and business advice to micro, small and medium‑size businesses. Our core principle is delivering excellent quality of service, exceeding client expectations and empowering our people to perform.
Location & Compensation
Location: Gravesend, Kent DA12 1EY
Salary: Circa £25,000 FTE
Hours: Full Time / Part Time (3‑4 days per week)
Job Overview
You will be the key point of contact for our client portfolio, supporting Client Managers and Partners with high‑quality, professional service. This role is ideal for individuals with a strong interest in client‑facing work or accountancy who thrive in a structured, office‑based team environment.
Main Responsibilities
* Act as the primary point of contact for new and existing clients, managing communications via phone, letters and email with a high degree of professionalism.
* Provide reliable support for clients when their Client Manager or Partner is unavailable, ensuring queries are logged, addressed or escalated appropriately.
* Proactively communicate with clients to discuss and clarify issues, request information and provide updates.
* Liaise with internal team members to track the progress of client work (e.g., accounts preparation, tax returns), ensuring deadlines are met and clients are kept informed.
* Manage and coordinate diaries for Client Managers and Partners, including the scheduling and arrangement of client meetings.
* Provide general administrative support to the Client Managers and Partners as required to facilitate the smooth management of their client portfolios.
* Assist with the company’s marketing strategies, such as social media posts.
Essential Knowledge, Skills & Experience
* Proven experience in a customer service, client‑facing, personal assistant or administrative role.
* Exceptional verbal and written communication skills, with a professional and personable telephone manner.
* Excellent organisational and time‑management skills, with a demonstrable ability to manage multiple tasks and prioritise effectively.
* A proactive and self‑motivated attitude; the ability to take initiative and identify tasks that need to be done.
* Strong numeracy skills, with a minimum of GCSE Maths at Grade B / 6 (or equivalent).
* High attention to detail and a commitment to accuracy.
* Full proficiency in the use of standard office software (e.g., Microsoft Office suite: Outlook, Word, Excel).
Desirable
* An outgoing, positive, and team‑oriented personality.
* A genuine interest in a career in either accountancy or professional client services.
* A willingness to learn new systems and processes and be receptive to guidance and training from existing staff.
Benefits & Perks
We value our staff, providing additional perks such as an annual bonus and birthday gifts. We are committed to your long‑term success, offering both career development opportunities and study support after a qualifying period.
Application
If you feel you have the necessary skills and experience to be successful in this role, click APPLY today and forward an up‑to‑date copy of your CV for consideration in the first instance.
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