Be a part of UK Field Service team where what we do matters At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
What you will do:
Provide world class onsite service support to our customers/partners, includes installation (as needed), repair (FS), preventive maintenance (PM) and field change orders (FCO).
Collaborate with Service Administrators and Level 2 Support in scheduling of customer/partner visits in accordance with the service contract agreement.
Adhere to achieve/exceeds expectations on key performance indicators (KPIs) as set out in the Fiscal Year.
Debrief and completes Work Orders assigned in accordance with the KPIs.
Effectively manage boot/trunk stock. Be able to complete a stock take as required and utilizing ServiceMax as the key portal which includes the RMA process.
Maintain tools and vehicle assigned in accordance with the maintenance schedule.
Ensures highest professional relationship with our partners/customers to strengthen their allegiance and loyalty.
Engage and provide feedback to internal stakeholders including Technical Support, Manufacturing, Quality and Sales Teams.
Escalate technical issues as necessary to solve critical tasks in the fastest way possible, this may participating on Workshops or Kaizen events, reflecting our EPREDIA VALUES – PEOPLE, INNOVATION,CUSTOMER,CONTINOUS LEARNING and RESULTS
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
Actively promote our offerings and available products/ service contracts.
Qualifications & Skills:
Professional background/qualification in Electronics/Engineering or related subjects.
Minimum 3-5 years' Field experience servicing analytical equipment or equivalent applications specialist experience.
Strong problem solving skills.
Demonstrated organizational skills with the ability to handle multiple tasks with different priorities.
Excellent inter-personal, self-motivational and negotiating skills
IT/PC skills.
Clean Driving License (Cat B).
Understanding of TCP/IP Networks.
Excellent customer service skills.
Excellent English skills, both verbal and written.
Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team.