Walfinch Reigate & Horsham is a family-run and owned private home care business operating across Surrey and West Sussex. We are a National brand providing the highest level of quality, compassionate hourly and live-in care. We provide care for a range of specialist conditions to enable elderly and vulnerable people to continue living independently at home. Every Walfinch caregiver is DBS checked and required to complete our industry-leading training course so you can be sure of the highest quality care in Reigate, Dorking, Brockham, Betchworth, Redhill, Crawley, Horsham, East Grinstead, Gatwick, Oxted and beyond.
Join Walfinch Reigate & Horsham as a Registered Manager in Reigate.
The Registered Manager is responsible for providing high quality home care services to support clients, ensuring they receive the best quality of life. The Registered Manager is directly accountable to the Franchisee and the care regulator.
The Registered Manager is responsible for efficiently managing the day-to-day running of the business by allocating resources, monitoring performance, and delivering high quality, safe and effective home care services to clients within budget and maintaining the company’s values.
Additionally, the Registered Manager is responsible for managing all aspects of the staff team and providing strong leadership, so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
The Registered Manager’s duties include:
- Ensuring the safe delivery of the service in line with legislative requirements and company policy and procedures.
- Undertaking training and development to keep up to date with the law, best practice and changes in company policy and apply this knowledge to the day-to-day management and delivery of care.
- Understanding and monitoring health and safety in the workplace and the field and acting as a lead for infection prevention and control.
- Maintaining full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business.
- Implementing quality management and improvement systems, effectively managing complaints and incidents, and carrying out investigations relating to the quality of the service and using findings to make improvements.
- Promoting the rights of each client and keeping their wishes at the centre of their care and support.
- Carrying out a full assessment of each client’s needs and associated risk prior to each service commencing, identifying what the client would like to achieve from their care and support.
- Overseeing the writing of individually tailored care and support plan with the client and/or their chosen representative that respects the client's wishes and promotes their dignity and privacy.
- Applying excellent communication skills with clients, their families and representatives, staff, and other health and social care professionals to deliver high-quality home care services.
- Keeping all information about clients, their representatives, and their families secure and confidential except where policy requires sharing to protect the interests of clients.
- Managing the effective recruitment, induction, and training of the office team (e.g., Ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times and implementing company policy and procedures in relation to managing absence, disciplinary, capability, and grievance matters.
- Providing information, guidance, and ongoing supervision to enable staff to carry out their roles effectively and safely.
- Carrying out appraisals and monitoring of staff performance.
- Ensuring all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when carers are sick or absent.
- Participating in the growth and development of the business and working with the franchise owner to achieve key performance targets.
Compassionate and caring, with a kind and supportive nature towards those in need of care.
- Supportive team player with strong communication skills and emotional intelligence.
- Relevant social care and management qualifications or willingness to obtain them.
- Excellent understanding of home care services and the needs of those requiring care and support at home.
- Strong understanding of high-quality person-centred care and support, as well as anti-discriminatory care practice.
- Good understanding of regulatory responsibilities of a registered manager and domiciliary care law.
- Knowledge of confidentiality, health and safety matters, risk management, abuse recognition, and safeguarding procedures.
Excellent communication skills and experience building positive working relationships with service users, their families, staff, and other health and social care professionals.
- Experience in care services, risk assessment, and individual care and support.
- Effective planning and organization skills to ensure high-quality service delivery.
- Strong administrative and computer literacy skills.
- Experience managing and developing an effective staff team, including recruitment, training, supporting, and supervising staff.
- Ability to implement policies, procedures, and instructions effectively.
Flexibility and commitment to ongoing training and development.
- Satisfactory criminal records check and evidence of not being barred from working with vulnerable people.
- Full driver's license with no more than 6 points, Class 1 business insurance, and current MOT if using a personal vehicle for business purposes.
Equality and Diversity
To always carry out their responsibilities in line with Equal Opportunities Policy and Procedure.
To maintain confidentiality of information relating to clients, staff, and other users of the services in accordance with the Data Protection Act 2018 and GDPR regulations including outside of the work environment. If the position is identified as being exempt, the applicant will be required to undergo a DBS check, and this will also form a condition of employment.
If you have any questions or would like some further information on the role, please press 'APPLY' now and we can arrange a phone call at your earliest convenience. Be sure to also check out our Instagram and Facebook pages by searching ‘Walfinch Reigate.'