Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Dudley, DY9 area. This is a permanent position. Role Overview: As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication. The position is fully office based. Working in a branch within a very small team. Full training provided in Liverpool (all expenses covered). Working Hours: 9am-5:30pm Will be working 1 Saturday out of 4, but typically Monday to Friday working hours Salary: £12.41 per hour Qualifications: Essential: Educated to GSCE level Experience and Skills: Essential: Attention to detail Great customer service Being able to work at fast pace Excellent Microsoft Office skills Proactive and self-sufficient High level of discretion with the ability to handle sensitive information confidentiality Desirable: Previous experience working in a contact centre environment Experience working with patient records and information Duties and Responsibilities: Triage inbound telephone calls to the contact centre, handling basic queries Direct callers to the correct team or service, take messages where appropriate Raise advisor call backs Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled Register new patient referrals on our internal database Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling Identify correct product code and quantity of prescription outstanding Redeem paper and electronic prescriptions Check and scan parcels before delivery Working independently with management directions Promote, share and live the client's vision, objectives and values. Any other duties which contribute to the success of the role and the business. Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.