Salary: Around £40,000 (negotiable, depending on experience) Our client, a very successful multi-branch estate agency is seeking an experienced Property Manager to head their Property Management Department. This is a key role for an experienced Property Manager who enjoys leading others and wants to take the next step into a more senior, people-focused position. You’ll oversee a substantial residential portfolio while supporting and guiding a team of property managers and administrative staff. This is a great opportunity for someone who combines strong technical property management expertise with a hands-on, collaborative leadership style. The Role As Head of Property Management, you’ll take day-to-day responsibility for ensuring the department runs efficiently, stays compliant, and delivers an exceptional experience to both landlords and tenants. You’ll act as the senior escalation point, helping the team navigate complex cases and promoting consistent, high standards across all areas. Key Responsibilities * Foster a supportive, team-focused culture where collaboration and learning are encouraged.Support and mentor a team of property managers and administrators. * Allocate and monitor workloads, ensuring deadlines and service standards are met. * Provide regular feedback and guidance to help the team grow in confidence and capability. * Oversee a shared residential portfolio, ensuring compliance, efficiency, and quality of service. * Advise team members on complex landlord and tenant matters. * Oversee tenancy renewals, terminations, inspections, deposit disputes, rent collection, and arrears management. * Manage maintenance issues, liaising with contractors and ensuring timely, cost-effective outcomes. * Act as the senior point of contact for escalated issues, ensuring professional resolution. * Maintain strong, trust-based relationships with landlords and tenants. * Represent the company with integrity and professionalism in all communications. Compliance & Operational Management * Ensure all processes comply with lettings legislation and industry best practice. * Oversee statutory safety checks and ensure portfolio-wide compliance. * Contribute to process improvements that enhance efficiency and client satisfaction. * Monitor KPIs and assist senior management with departmental reporting. To succeed in this role, you’ll need: * Strong background in residential property management. * Previous experience mentoring or supervising others. * In-depth knowledge of lettings legislation and compliance. Skills & Attributes * Supportive, approachable leadership style. * Excellent communication and organisational skills. * Calm under pressure, with a pragmatic approach to problem-solving. * Commercially aware, with a focus on service quality and operational efficiency. * Full UK driving licence and access to your own vehicle. Why Join? * Join a respected, long-established property company with a reputation for professionalism and care. * Step into a senior, visible role where your experience and leadership will make a tangible impact. * Work in a supportive environment that values collaboration, integrity, and personal growth. * Enjoy a stable, long-term position with scope to progress within the organisation. If you’re an experienced Property Manager looking to take the next step into a leadership role, we’d love to hear from you. Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search. Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK