Job summary
Following the retirement of one our existing team we are seeking an additional Care Navigator to work alongside our existing Patient Services Team to play an important role in complementing and enhancing the wider Rise Park Surgery team.
We had an extension and refurb to our building in 2022 and we are looking for a like minded team member to help us care for our patients. Successful applicants will be working in office space which has been constructed and modified to our requirements.
Please apply with CV and covering letter to Jo Hynes, Patient Services Manager at
Main duties of the job
The practice is a paper-light environment and the main responsibilities of the post holder will be to summarise and read code relevant information from patient's clinical records, hospital correspondence and other sources into the practice computer system. Further duties include referrals to secondary care and working alongside the reception team to answer the incoming calls into the surgery when required and direct the patients to the most appropraie care provider for their needs.
You will be working in accordance with the practice notes summarising and read code protocols.
About us
Rise Park Surgery is a vibrant, team orientated Nottingham city general practice serving 9700 patients. We have a great work ethic; caring for our patients, our community and the team around us is paramount to all that we do.
We have 3 GP partners, 6 salaried GP's, 1 x ACP, 2 x practice nurses, 3 x HCA's, 2 x phlebotomists and an efficient and supportive administration team.
We are a GP training practice and we have a CQC 'Good' rating. We use 'systmone' (training is available if you haven't used it before) and we are a leading practice within the Bulwell and Top Valley PCN.
Details
Date posted
11 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A
Job locations
Revelstoke Way
Nottingham
NG5 5EB
Job description
Job responsibilities
JOB SUMMARY
The Care Navigator provides essential administrative and patient-facing support to GPs, Managers, and Health Professionals. Responsibilities include managing correspondence, processing referrals, maintaining patient records, handling appointment requests, and contributing to the efficient operation of the practice.
CORE RESPONSIBILITIES
1. General Administrative Support
Provide administrative support including typing letters, reports, referrals and memorandums.
Maintain accurate filing and administrative systems.
Retrieve medical records and assist with insurance/medical reports.
Organise workload using clinical system tasks and workflows.
Gather statistics, generate reports, and record minutes of meetings.
Handle photocopying, scanning, mail handling, and general tasks.
2. Patient Records, Data Management and Clinical Systems
Process patient registrations, deductions and amendments.
Input data accurately into patient healthcare records.
Scan correspondence and allocate workflow correctly.
Manage patient results and follow-up communication.
Maintain recall systems for chronic disease management.
Perform Read Coding to support clinical registers.
Administer CRS, tasking, and other NHS digital systems.
3. Appointments, Triage Support and Communication
Process appointment requests across all access routes.
Make clinical bookings, referrals and hospital admissions.
Support total triage administration.
Answer incoming calls and manage queries.
Welcome and assist patients and visitors.
Act as a chaperone when required.
4. Team Support and Practice Operations
Provide absence cover for admin and reception colleagues.
Support practice wide service delivery and shared learning.
Assist with opening and closing procedures.
Support enhanced services and contractual requirements.
5. External Liaison
Liaise with external agencies including community teams, coroners, funeral directors, medical examiners and registration offices.
Work with Care Coordinators to support population health and IIF.
GOVERNANCE AND PROFESSIONAL STANDARDS
Maintain confidentiality of all patient and practice information.
Follow Health and Safety procedures including infection control.
Support equality, diversity and patient rights.
Participate in audits, quality improvement and training.
Communicate effectively with colleagues, patients and external partners.
PERSONAL DEVELOPMENT
Participate in mandatory training and role specific development.
Engage in annual appraisal and meet development objectives.
Maintain and update personal skills and knowledge.
Job description
Job responsibilities
JOB SUMMARY
The Care Navigator provides essential administrative and patient-facing support to GPs, Managers, and Health Professionals. Responsibilities include managing correspondence, processing referrals, maintaining patient records, handling appointment requests, and contributing to the efficient operation of the practice.
CORE RESPONSIBILITIES
1. General Administrative Support
Provide administrative support including typing letters, reports, referrals and memorandums.
Maintain accurate filing and administrative systems.
Retrieve medical records and assist with insurance/medical reports.
Organise workload using clinical system tasks and workflows.
Gather statistics, generate reports, and record minutes of meetings.
Handle photocopying, scanning, mail handling, and general tasks.
2. Patient Records, Data Management and Clinical Systems
Process patient registrations, deductions and amendments.
Input data accurately into patient healthcare records.
Scan correspondence and allocate workflow correctly.
Manage patient results and follow-up communication.
Maintain recall systems for chronic disease management.
Perform Read Coding to support clinical registers.
Administer CRS, tasking, and other NHS digital systems.
3. Appointments, Triage Support and Communication
Process appointment requests across all access routes.
Make clinical bookings, referrals and hospital admissions.
Support total triage administration.
Answer incoming calls and manage queries.
Welcome and assist patients and visitors.
Act as a chaperone when required.
4. Team Support and Practice Operations
Provide absence cover for admin and reception colleagues.
Support practice wide service delivery and shared learning.
Assist with opening and closing procedures.
Support enhanced services and contractual requirements.
5. External Liaison
Liaise with external agencies including community teams, coroners, funeral directors, medical examiners and registration offices.
Work with Care Coordinators to support population health and IIF.
GOVERNANCE AND PROFESSIONAL STANDARDS
Maintain confidentiality of all patient and practice information.
Follow Health and Safety procedures including infection control.
Support equality, diversity and patient rights.
Participate in audits, quality improvement and training.
Communicate effectively with colleagues, patients and external partners.
PERSONAL DEVELOPMENT
Participate in mandatory training and role specific development.
Engage in annual appraisal and meet development objectives.
Maintain and update personal skills and knowledge.
Person Specification
Knowledge
Essential
* - Knowledge of NHS or GP Practice operations
* - Understanding of read coding
Qualifications
Essential
* - Good standard of general education in Maths and English
* - Evidence of continuous professional development
* - Excellent written and spoken English
Desirable
* - 5 GCSEs (A-C, 9-4) or equivalent to include Maths and English
* - NVQ Level 2 in Customer Service, Administration or equivalent
* - Training in medical terminology
* - Safeguarding, confidentiality and data protection training
Other
Essential
* - Willingness to undertake mandatory training
* - Ability to provide cross-cover when required
* - Ability to always maintain confidentiality
Experience
Essential
* - Admin experience in a busy environment
* - Experience in handling confidential information
* - Experience of meeting deadlines and managing priorities
* - Experience in typing letters, reports and documents
Desirable
* - Previous experience of working in a medical or public sector environment
* - Medical secretary/administration experience
* - Experience using clinical systems
Skills and Abilities
Essential
* - Excellent communication skills
* - Accurate data entry and attention to detail
* - Confident use of MS Office and digital systems
* - Ability to work under pressure
* - Strong organisation, time management and the ability to prioritise
* - Able to work as part of a team
* - Professional handling of sensitive situations
Personal Qualities
Essential
* - Professional, courteous and patient focused
* - Reliable, punctual and committed
* - Flexible and adaptable
* - Proactive with good problem-solving skills
* - Committed to improvement and learning
Person Specification
Knowledge
Essential
* - Knowledge of NHS or GP Practice operations
* - Understanding of read coding
Qualifications
Essential
* - Good standard of general education in Maths and English
* - Evidence of continuous professional development
* - Excellent written and spoken English
Desirable
* - 5 GCSEs (A-C, 9-4) or equivalent to include Maths and English
* - NVQ Level 2 in Customer Service, Administration or equivalent
* - Training in medical terminology
* - Safeguarding, confidentiality and data protection training
Other
Essential
* - Willingness to undertake mandatory training
* - Ability to provide cross-cover when required
* - Ability to always maintain confidentiality
Experience
Essential
* - Admin experience in a busy environment
* - Experience in handling confidential information
* - Experience of meeting deadlines and managing priorities
* - Experience in typing letters, reports and documents
Desirable
* - Previous experience of working in a medical or public sector environment
* - Medical secretary/administration experience
* - Experience using clinical systems
Skills and Abilities
Essential
* - Excellent communication skills
* - Accurate data entry and attention to detail
* - Confident use of MS Office and digital systems
* - Ability to work under pressure
* - Strong organisation, time management and the ability to prioritise
* - Able to work as part of a team
* - Professional handling of sensitive situations
Personal Qualities
Essential
* - Professional, courteous and patient focused
* - Reliable, punctual and committed
* - Flexible and adaptable
* - Proactive with good problem-solving skills
* - Committed to improvement and learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rise Park Surgery
Address
Revelstoke Way
Nottingham
NG5 5EB
Employer's website
(Opens in a new tab)
Employer details
Employer name
Rise Park Surgery
Address
Revelstoke Way
Nottingham
NG5 5EB
Employer's website
(Opens in a new tab)