Job Title: Technical Operations Technician
Location: HMP Forest Bank, Agecroft Road, Salford
Company: Sodexo Justice Services
Purpose of the Job
The Technical Operations Technician supports the SJS & Education networks, including CCTV, alarm, cell call, access control, and phone systems. You will assist customers, log incidents, and work with the Technical Operations team to resolve issues and improve system performance.
Key Responsibilities
* Complete daily system checks and maintain supporting documentation.
* Log incidents and process basic change requests (e.g., user setup).
* Escort third-party contractors and install new equipment.
* Manage the ordering process, including POs, deliveries, and stock control.
* Perform routine maintenance and participate in quarterly security audits.
Requirements
* Strong knowledge of MS Office 365 and Windows 10 & 11.
* Previous experience in IT support or similar role is a plus.
* Ability to prioritize tasks and work independently or as part of a team.
* Able to obtain SC clearance and Disclosure Scotland.
* Willingness to work outside normal hours when required.
* Client and customer satisfaction.
* Rigorous management of results.
* Eagerness to learn and adapt to new technologies.
* Ability to drive change and achieve goals.
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, gym discounts to maintain a healthy lifestyle, and a confidential 24/7 employee assistance programme providing independent support to overcome life's obstacles, including emotional support, legal, and financial advice.
For further details regarding our Sodexo benefits, please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.
We're committed to building a workplace for the future, believing in equal opportunities and celebrating diversity. We’re an inclusive workplace where everyone is welcome, authentic, and encouraged to be the best version of themselves. We recognize that we are on a journey regarding diversity and inclusion and welcome applications from candidates of underrepresented backgrounds.
We’re a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria for the role.
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