About Norfolk Citizens Advice
For over 85 years, Citizens Advice has been a trusted and independent source of help for people across Norfolk. We exist so that anyone, whatever their circumstances, can access free, confidential and impartial advice when life becomes complex or challenging.
What will you be doing?
As a Trustee, you will play a central role in guiding Norfolk Citizens Advice, ensuring the charity is well-governed, financially secure, and effectively serving the local community. You will help shape the organisation’s strategy, safeguard its reputation, and ensure it continues to deliver high-quality, inclusive services.
Trustees work together as a Board, sharing responsibility for governance, long-term strategy, and oversight.
Please see candidate pack (by follow the link provided) for further details.
Time commitment and location
Trustees are expected to attend four Board meetings a year, quarterly subcommittee meetings, and two in-person strategy sessions, with most meetings held during weekday afternoons and often online.
The overall expected time commitment is around a day a month in total.
What are we looking for?
We’re looking for passionate, committed individuals who want to make a real difference. You don’t need formal qualifications – what matters most is your perspective, enthusiasm, and dedication to our mission.
You’ll bring curiosity, sound judgement, and the confidence to share your ideas. You’re someone who can think strategically while staying open to new and creative approaches.
You understand the responsibilities that come with trusteeship and are ready to play an active role as part of a collaborative team. Most importantly, you believe in our values and are willing to invest your time and energy to help us succeed.
We’re particularly interested in people who can contribute expertise in one or more of the following areas:
* Income generation & business development:experience of developing income streams, building partnerships or using networks to open up opportunities. We are particularly interested in strategic and creative thinkers who can help us grow and diversify our funding.
* Organisational development & HR:experience of organisational development, shaping culture or working with mixed teams of staff and volunteers. An understanding of how organisations evolve and adapt would be valuable.
* Strategic planning & change management:experience of leading process improvement, organisational change and supporting modernisation and efficiency. We are looking for individuals who can help us think differently about how we operate in the future.
* Digital & technology:experience of using digital tools, systems or data to improve services or efficiency. This could include digital transformation, data insight or applying new technologies in practical ways.
* Charity governance:an understanding of good governance and the role of trustees in ensuring organisations are well run, accountable and effective.
* Finance:financial expertise or experience of overseeing budgets, financial planning or risk. This could include qualified professionals or those with strong practical experience.
Additional experience (desirable)
We’d also welcome insight or experience in:
* Commercial or contracting environments.
* Health, social care, or the public sector.
* Research, policy, or data-driven decision-making.
* Lived experience of the challenges our clients face.
Our Commitment to Equity, Diversity and Inclusion
At Norfolk Citizens Advice, we know that a diverse Board makes stronger decisions and better reflects the communities we serve. We are looking for Trustees with a range of backgrounds, experiences, and skills that will overall strengthen our governance and understanding. We particularly welcome applications from women, younger people, disabled individuals and those with lived experience of disadvantage or under-represented groups on Charity Boards.
We want a Board that mirrors the diversity of communities living in Norfolk in 2026 and brings fresh perspectives to help shape the future of the charity. We are committed to an inclusive recruitment process and will make reasonable adjustments to ensure everyone can participate fully. By joining us, you’ll help create a Board and organisation where everyone feels valued, empowered, and able to make a real contribution.
What difference will you make?
This is a unique opportunity to apply your professional expertise in a purposeful way, while making a tangible impact. You will play a key role in ensuring we deliver tailored support, trusted advice, and drive change on the issues affecting our communities.
Why Become a Trustee at Norfolk Citizens Advice?
* Make a real difference in your local community and help shape services that matter.
* Apply and further develop your skills in governance, leadership, and strategic decision-making.
* Work alongside a committed, supportive Board, staff, and volunteers.
* Expand your networks and gain valuable professional experience.
Before you apply
The TrusteeWorks team at Reach Volunteering are supporting Norfolk Citizens Advice with their Trustee recruitment. Questions and applications should be submitted via TrusteeWorks in the first instance – contact details below. To apply please submit your CV along with a Cover Letter stating the following:
* Why you are interested in becoming a Trustee at Norfolk Citizens Advice.
* Your relevant skills and experience (see both the Role and Person specification).
* Any information you wish to share with us regarding your background or identity that pertains to our aim of increasing the diversity of our Board.
Please send applications and enquiries to:trusteeworks@reachskills.org.uk
Deadline
The closing date for applications is Friday the 12th of June 2026 by 5pm.
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