We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you!
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
About the Role:
As Service Manager, youll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department.
Key Responsibilities:
* Lead, mentor, and support service technicians to deliver outstanding service and repairs
* Manage departmental operations, scheduling, and workload allocation
* Build and maintain strong relationships with customers
* Monitor and report on profit/loss and overall performance
* Ensure communication flows effectively between management, staff, and customers
What We’re Looking For:
* Experience in a service manager or supervisor role (agriculture/horticulture a plus)
* Strong understanding of machinery and repair processes
* Excellent verbal and written communication skills
* Confident in handling staff-related matters and problem-solving
* Highly organised with the ability to multitask and manage time effectively
* Discreet, professional, and customer-focused
What’s on Offer:
* Competitive salary + profit-related bonus
* Company vehicle
* 32 days holiday (incl. bank holidays)
* Company sick pay scheme & workplace pension
* Life assurance (2x salary)
* Staff discount in Country Stores
* Winter flu jab, wellbeing support & employee referral bonuses
Working Hours:
* Monday to Friday, 8am – 5.30pm (1-hour unpaid lunch)
* Additional hours may be required during peak times (e.g., harvest) and occasional Saturdays
We are looking for someone to start immediately, subject to any notice periods. If you are interested please get in touch or head to our website for further information - www.ernestdoe.com/vacancies/