BDS Recruitment are currently recruiting for a tenancy sustainment officer on a full-time basis, working from home with travel to services in and around Wolverhampton. Duties and Responsibilities: * Maintain and manage information systems to ensure all contracts, agreements and data is accurate and up to date. * Assisting with payments of rent and other charges when tenants sign up, assisting customers having difficulties with rent payments and other debts. * Assist the Tenancy Sustainment Manager in preparing a case for Court in relation to tenancy breach. * Be a point of contact for, and promote positive relationships within, local communities. * Collect rents and service charges and respond appropriately to any arrears. * Ensure that sign-ups are completed at the earliest opportunity and that all associated paperwork is completed and returned to the relevant teams. * To ensure that all paperwork relating to Housing Benefit claims is completed either at sign up, or at the earliest opportunity afterwards. * Ensure new clients understand the responsibilities of their tenancy/license before they sign it. * Work with property services, lettings and partner agencies to ensure vacant properties are let promptly. * Be the key contact for partner organisations, dealing with day-to-day enquiries, building positive working relationships. Criteria: * Full UK Driving License and access to own vehicle is essential. * Former Housing experience is essential including tenancy management, rent arrears, and managing tenant expectations. * CIH Level 3 in Housing Practice or Housing Services or a commitment to work towards this qualification. This is a temp to perminent role Salary; £33,000 per annum Mileage is paid at 45p per mile Apply now for immediate considoration