Permanent, Full Time (37.5 hours per week)
Office-based
Make a Real Difference Behind the Scenes
Our client are a growing charitable organisation delivering CQC-regulated services that support vulnerable adults and children. Their work is values-driven, rooted in our core values of support, respect, professionalism, innovation, honesty, and accountability.
As they continue to grow, they are expanding their Operations Team and are looking for an Operations Coordinator. This is a varied, hands-on role where you’ll play a vital part in keeping the services safe, compliant, and running smoothly.
You’ll work closely with the Estates & Operations Manager and alongside an existing Operations Coordinator, giving the team resilience, continuity, and additional capacity.
About the Role
As an Operations Coordinator, you’ll support day-to-day operational activity across our services, with a strong focus on:
* Health & Safety
* Compliance and risk
* Facilities and contractor coordination
* Vehicle and fleet administration
* Operational projects and improvements
This is an ideal role for someone who enjoys organisation, problem-solving, and making sure the details are done properly - while knowing their work genuinely helps protect and support vulnerable people.
Key Responsibilities
Compliance, Health & Safety & Risk
* Support compliance with Health & Safety legislation, fire safety regulations, and CQC requirements
* Assist with risk assessments, safety audits, hazard reporting, LOLER inspections and PAT testing
* Ensure fire safety systems, drills, and evacuation procedures are tested, recorded, and reviewed
* Support incident reporting and ensure actions and learning are followed through
* Contribute to business continuity planning and emergency response arrangements
Facilities & Operational Projects
* Coordinate refurbishments, repairs, maintenance, and planned works
* Liaise with contractors, checking insurance, qualifications, and compliance documentation
* Monitor quality, progress, and Health & Safety standards on site
* Budget management, spend accountability.
Vehicle & Fleet Compliance
* Support fleet compliance, including MOTs, PSV checks, VED, CTA permits, and Blue Badge requirements
* Maintain accurate records and ensure documentation is inspection-ready
* Assist with servicing, repairs, and resolving vehicle issues promptly
* Produce a working rota for the driving team
Administration, Records & Reporting
* Maintain accurate compliance logs, registers, and audit trails
* Produce clear reports for managers and external stakeholders
* Financial budget management
Communication, Training & Support
* Act as a professional and approachable point of contact for staff and contractors
* Work collaboratively with the existing Operations Coordinator to ensure consistency and resilience
* Support Health & Safety training, inductions, and awareness activity
About You
Our client are looking for someone who is organised, proactive, and confident working in a compliance-focused environment.
You’ll need:
* Strong IT skills (Microsoft Excel, Word, Outlook, PowerPoint, Teams)
* Excellent communication and organisational skills
* Experience in compliance, Health & Safety, facilities, contractor coordination, or fleet administration
* A high level of attention to detail and confidence in managing records and reports
* Budget management and spend control
* A full UK driving licence with access to a vehicle and business insurance
* Comfort working in environments with people with disabilities in both adults and children
Desirable (but not essential):
* Knowledge of CQC standards
* Experience in health or social care settings
* Familiarity with LOLER, PAT testing, or statutory inspections
* Health & Safety training (IOSH / NEBOSH) or willingness to work towards this
Why Join Our Client?
They offer a genuinely rewarding package, including:
* 28 days’ annual leave (rising with service)
* Cash-back health plan with 24/7 GP access
* Retail discounts at hundreds of major brands
* Cycle to Work scheme
* Stream – access earned wages early
* Life assurance after probation
* Pension with employer contributions
* A regular staff prize draw
* Excellent training, development, and progression opportunities
* A strong wellbeing programme and Employee Assistance Programme
* A supportive, collaborative culture where your voice matters
Additional Information
* Occasional out-of-hours support may be required
* Enhanced DBS check required in line with safeguarding responsibilities
* On occasion, to support fundraising with activities and social media posts
* Our client are committed to equality, diversity, and inclusion and welcome applications from all backgrounds