Salary: £31,000 - 33,000 per year Requirements: Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker Responsibilities: Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales Technologies: Active Directory Hardware Support LAN LESS Security Windows More: We are a leading consultancy organization based in Salisbury, seeking a 2nd Line Support Engineer to join our End User Services (EUS) team. In this on-site role, youll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and maintain seamless communication. We offer a competitive salary ranging from £31,000 to £33,000 and an opportunity to be part of a dynamic environment focused on professional growth. last updated 8 week of 2026