Salary: £38,000 - 48,000 per year Requirements: Proven experience within Enterprise IT Service Management or IT Operations Strong understanding and practical application of ITIL, ideally ITIL 4 Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Experience in complex or fast-paced organisations is desirable Familiarity with tools such as JIRA or other service management platforms is desirable Exposure to resilience, BCM or incident management environments is desirable Responsibilities: Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation and Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting, including KPIs, KRIs and control effectiveness, to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards Technologies: Support ITIL JIRA Security More: We are a large and expanding organisation based in Sheffield, operating through a period of change and transformation. You will join our well-established IT Governance and Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms and Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, this is a 6 month fixed-term contract offering a competitive salary up to £47,500 pro rata, a 15% employer pension contribution, 30 days annual leave plus bank holidays, hybrid and flexible working, a discretionary bonus scheme, healthcare cash plan, life assurance, income protection, cycle to work scheme, lifestyle benefits, enhanced family leave and paid volunteering days. last updated 23 week of 2026