ServiceNow Technical Delivery Consultant
Country: UK
Location: Hatfield – minimum two days per week onsite
Hours: 37.5
Role Type: Permanent
Life on the team
Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.
The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.
While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.
What you'll do
* Perform a complex range of incident/problem management activities to meet business requirements.
* Deliver fixes for incident-related issues through either configuration or development (codefix).
* Escalate incidents in line with company processes to ensure demands are met.
* Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
* Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
* Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
* Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
* Identify own development needs in line with business objectives.
* Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
* Act as a role model for colleagues with regards to technical and behavioural competencies.
* Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.
What you'll need
* Strong understanding of ServiceNow best practices.
* Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
* Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
* Extensive experience in IT Service Management, with a focus on incident management.
* Experience of working in a SaaS environment.
* Ability to effectively communicate with all levels of the organisation.
* Be highly organised, meticulous, structured, and methodical in delivery.
* Take full ownership of technical and business issues, especially those related to incident management.