Overview
Desktop Support Engineer (12 Month FTC) role at Intercity. We’re looking for a Desktop Support Engineer to join us on a 12-month fixed-term contract, supporting customers with technical challenges and delivering outstanding service. You’ll be proactive, personable, and passionate about delivering great service.
What you’ll be doing as a Desktop Support Engineer
* Provide technical support both remotely and onsite
* Troubleshoot and resolve a wide range of IT issues
* Monitor and manage customer services proactively
* Communicate clearly and confidently with customers and colleagues
* Create and maintain knowledge base articles to improve team efficiency
* Support helpdesk operations and contribute to continuous improvement
* Collaborate with clients to understand and meet their needs
* Recommend improvements to IT services and onboarding processes
* Stay sharp by learning new skills and earning industry certifications
What you’ll bring
* 1+ year in a technical helpdesk or first-line support role
* Experience with Windows 7 & 10, Office 365, Exchange, SharePoint
* Active Directory management, hardware support, and mobile device support (iOS/Android)
* Basic networking and printer support skills
* Bonus points for experience with Windows Server features, Mac OS, and AV equipment
What we’re looking for
* A confident communicator who can explain tech clearly
* Personable, proactive, and ready to take initiative
* A team player who can work independently and manage their time well
* A passion for learning and growing in a fast-paced environment
Qualifications
* 5 GCSEs (A–C) including English, Maths & Science
* HND or equivalent IT qualification
* MCSA/MCSE and ITIL certifications (desirable)
What We Offer
* 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days
* Annual pay reviews
* Holiday buy scheme
* All-company bonus scheme
* Death in service cover
* Employee assistance programme
* Company pension
* Active social calendar
* A strong focus on developing our people
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services. Intercity is a technology solutions partner that isn’t all about tech—it's about a great team delivering extraordinary results for businesses.
Our Vision Is To Be The Best Technology Partner To Work For And With. We are proud of our achievements.
* ⭐ Customer Net Promoter Score of +92
* 🏅 Gold Award Investors in People Accreditation
* 🌟 3-star “World Class” Best Companies accreditation
* The no. 1 best telecoms company to work for
* 9th best mid-sized company in the UK to work for
* 7th best company in the West-Midlands to work for
* 🏆 Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
#J-18808-Ljbffr