Overview
Ground Support Labs are a global Digital Signage and Out Of Home Advertising Technology Company.
We are seeking a dedicated and knowledgeable Technical Support Engineer to join our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems operate efficiently and effectively. You will leverage your expertise in computer networking, software troubleshooting, and customer service to resolve issues promptly and enhance user satisfaction.
We are also looking for someone with a Computer Science background to assist in programming/scripting interfaces and APIs as part of our monitoring and control systems.
Responsibilities
* Provide technical support for hardware and software issues across various operating systems, including Windows, Android and Linux.
* Troubleshoot and resolve problems related to computer networking, including LAN configurations, VPN connections, and firewall settings.
* Generate and maintain Protocols and Scripts to provide API Integrations between hardware systems and monitoring/control systems.
* Utilise ticketing systems ZenDesk and Jira to track and manage support requests.
* Maintain clear communication with clients throughout the troubleshooting process to ensure they are informed of progress.
* Document solutions and create knowledge base articles to improve future support efforts.
* Collaborate with IT teams to implement system upgrades and enhancements as needed.
* Provide training and guidance to customers and other non-technical audiences
Qualifications
* Proven experience in a technical support role or similar position.
* Strong understanding of computer hardware components and software applications.
* Familiarity with networking concepts such as LAN, VPNs, firewalls, and related technologies.
* Excellent communication skills with the ability to explain technical concepts to non-technical users.
* Experience with troubleshooting techniques for various operating systems.
* Knowledge of help desk software tools (e.g. ZenDesk, Jira) is advantageous.
* Knowledge of GIT and GitHub is preferred
* A customer-focused attitude with a commitment to providing high-quality service.
* Ability to work independently as well as part of a team in a fast-paced environment. Join us in delivering outstanding technical support that empowers our clients to achieve their goals
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person