Customer Services Coordinator Flexible shift patterns Liverpool, Estuary Business Park Free onsite parking Full-Time On-site Salary: £26k 28k (DOE) Performance bonus Hours: We are looking to increase their coverage over a 24-hour period so there is some flexibility on shift patterns, we would appreciate if candidates could indicate their preferences for the following: Early Shifts Day Shifts Nights Weekends The Challenge As a Customer Services Coordinator, youll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. Youll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets. The Approach Were looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, youll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout. Youll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference. Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communication Use internal systems to log and manage cases efficiently Coordinate roadside assistance with external tyre partners Monitor progress and keep customers updated throughout Close cases and ensure accurate record-keeping Support the Operations Manager and team with daily operational tasks Identify opportunities to improve processes or service delivery The Candidate Were looking for someone who brings: Customer service experience (ideally in automotive, logistics, or another fast-paced environment) Strong communication skills with a calm, friendly approach Confidence under pressure and the ability to manage difficult conversations professionally Excellent attention to detail and accurate case management Confidence using IT systems and learning new tools A proactive, team-oriented attitude Flexibility to work occasional weekend shifts preferred. Equity, Diversity & Inclusion We are committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.