Collections Agent - Financial Services | £28,000-£30,000 | Chatham | Hybrid Working Are you experienced in customer service or collections and looking to grow your career in financial services? We're hiring for a Collections Agent to join a leading, people-focused financial services company based in Chatham. This is a fantastic opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and tech-driven environment. Role Overview: As part of the Collections team, you'll be supporting customers who may be experiencing financial difficulties. Your role will involve identifying affordable solutions, offering guidance, and working with empathy and professionalism to achieve positive outcomes. What You'll Be Doing: Engaging with customers via phone, email, and live chat Understanding individual financial situations and offering tailored solutions Managing accounts in arrears and helping customers get back on track Maintaining accurate records and following regulatory guidelines Working as part of a collaborative team to meet goals and support customers What We're Looking For: Previous experience in collections, customer service, financial support, or call centre environments Excellent communication and listening skills A compassionate, problem-solving approach Strong attention to detail and ability to follow processes Comfortable using modern systems and CRM platforms What's on Offer: Competitive salary: £28,000-£30,000 depending on experience Hybrid working (3 days in office, 2 from home after training) Full training and development support Friendly, inclusive, and people-first culture Opportunities to progress within a growing financial services businessIf you're looking for a role where you can make a difference, support customers, and build a meaningful career, this could be the perfect next step. Apply now to find out more and be considered for upcoming interviews! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK