Overview
Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches. Fulltime position – Reporting to Store Manager.
Responsibilities
* Deliver an exceptional selling experience.
* Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
* Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
* Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients’ concerns.
* Serve as a pro-active liaison between clients and local/central service departments.
* Achieve and exceed sales objectives and targets.
* Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
* Prove knowledge of policies and procedures.
* Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
* Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Qualifications
* Soft skills: Client-centric; Interpersonal savviness; Client relationship development; Adaptability; Negotiation; Collaboration; Brand sensitivity; Cultural curiosity and sensitivity; Organized and efficient; Detail-oriented with the ability to manage multiple tasks simultaneously; Able to work in a fast-paced and target-oriented environment.
* Hard skills: Selling techniques; Tech savvy, including familiarity with CRM systems; Knowledge of luxury industry; Fluent in English.
#J-18808-Ljbffr