Vacancy – Fleet Service Advisor ( Contact Centre)
Location - Alfreton
Salary - £25,375 plus great career progression, you only work for half of the year!
Working hours – 4 days on 4 days off, 1pm till midnight
Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?
My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton. If this is an interest of yours please apply today!
Company benefits:
Enrolment into Pension Scheme
Healthcare Scheme
Cycle to work scheme
Recruitment Incentive Awards
Increased holiday with service
Free onsite ParkingFleet Service Advisor ( Contact Centre) Key Responsibilities:
To personally provide excellent standards of customer service
Understand and demonstrate tremendous customer care and rapport building
Display good listening skills to identify customer needs
Deal with all internet, email and phone enquiries
Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
Work as part of a team to achieve personal and department objectives
Manage, respond and log all incoming email enquiries on appropriate systems
Keep and update reports and call logsFleet Service Advisor ( Contact Centre) Requirements:
Customer service experience – within a contact centre or retail / sales
Customers first contact
Dealing with emergency breakdowns and general defects/compliance events
Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
Ability to prioritise and identify services required for warranty, damage.
Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
Understanding compliance importance
Excellent communication skills – via phone and email
Ability to adapt and work well with people
Well-spoken and uses professional and polite mannerisms
Good listening skills
Dedication – longevity and / or progression within the company
Good IT skills and understanding of Microsoft packages particularly ExcelIf it is something that you’re looking for then please submit your application and we’ll discuss the role and your CV.
Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.
Consultant: Kalum Green - Octane Recruitment
KGOJ
Ref – 30178
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries