Job summary
An exciting opportunity has arisen for a Band 4 Senior Administrator- Medical Secretary to support Easington's Mental Health services for Older People Community Team based in Seaham.
Your role will consist of being responsible for ensuring the provision of a full secretarial service to consultants, junior medical staff, advanced practitioners, and other staff within the multi-disciplinary team.
To undertake non routine activities which may be delegated by line manager, consultant staff or other members of the multi-disciplinary team.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
To resolve problems which may be received directly from service users, family or carers or referred by members of the administration team. To always interact compassionately with service users and carers. Service users have a range of mental health conditions or learning disabilities.
To complete secretarial duties for medical team such as meeting minutes, big hand, diary co-ordination, setting up meetings and dictation.
First point of contact for service users, family and carers dealing with a range of enquiries or concerns in person or over the telephone. This may involve arranging for an interpreter.
Provides a full range of personal assistant duties for medical staff including triaging of e-mails and post, administering annual leave and study leave applications, booking attendance at training events and conferences and liaising with designated staff to ensure accommodation and travel is booked as required.
First point of contact for managers, general practitioners and other healthcare professionals within and external to the Trust, dealing with a range of enquiries, queries or concerns on behalf of consultants and medical team, to support them in communications with all groups or individuals involved in the service.
Cross cover team secretaries and medical secretaries' absence.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
19 May 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-DDM-024-26-A
Job locations
The Old Vicarage
271 Station Road
Seaham
SR7 0BG
United Kingdom
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
*Not open to previous applicants*
Person Specification
Qualifications
Essential
1. BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale
2. IT Qualification (. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience
3. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)
Experience
Essential
4. Implementing and maintaining systems and processes within an administration team
5. Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
6. Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information
7. Co-ordinating meetings and associated duties
8. Extracting data and report preparation
9. Participation in service and quality improvement initiatives
10. Advanced typing skills and inputting data accurately and efficiency
Knowledge
Essential
11. Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines
12. A sound understanding of quality improvement initiatives
13. Organising and completing demands and workloads meeting deadlines using delegation where necessary
14. Problem solving for an area of work or developing alternative or additional procedures.