We are looking for an experienced, enthusiastic, and motivated Senior Caseworker to join our Home Improvement Team. You will manage and develop a team of Caseworkers who support vulnerable residents to adapt their homes to remain living independently. This is a newly created role with the opportunity to really have influence on the way housing assistance is delivered to disabled and vulnerable residents. You will review existing working practices to development and improve the customer journey for residents applying for Disabled Facilities Grants and other forms of housing assistance that are available. You will be responsible for checking the accuracy of applications for grants including financial assessments and provide residents with an understanding of the adaptations undertaken by the Council’s Home Improvement Agency. Maintain excellent case notes and computerised records. Positive and initiative-taking to provide an excellent service. Able to use your own initiative and manage a team of Caseworkers. Proven experience working in a customer service role preferably within a housing or social care setting. Flexible and willing to travel throughout the borough. Knowledge of Disabled Facilities Grants Education GCSE – A level (or evidence of ability) Minimum 5 GCSE at Grade C or equivalent including English Language & Maths We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcingsandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs Click here to find out more about our One Team Framework: Values and Behaviours To apply please download the application and return to: Hrresourcing_applicationssandwell.gov.uk