Job Description
Pay: £30,000.00 per year
Job Description:
Job Overview:
We are seeking a motivated and skilled 2nd Line IT Engineer to join our dynamic team. The ideal candidate will have a minimum of 2 years of experience working in a Managed Service Provider (MSP) environment, with a strong background in providing technical support and resolving complex IT issues. A key focus of this role will be supporting and implementing Microsoft 365 solutions.
Key Responsibilities:
* Provide 2nd line technical support to clients, addressing escalated issues from the 1st line team.
* Troubleshoot and resolve hardware, software, and network problems efficiently.
* Manage and support Microsoft 365 environments, including Exchange Online, SharePoint Online, and Teams.
* Assist with IT projects, including Microsoft 365 migrations, system upgrades, and installations.
* Maintain and update documentation related to IT systems and procedures.
* Collaborate with other team members to improve service delivery and implement best practices.
* Provide excellent customer service and ensure high levels of client satisfaction.
Required Qualifications:
1. Minimum of 2 years of experience working in an MSP environment.
2. Strong knowledge of Microsoft 365 services and administration.
3. Experience with Windows Server, Act...