Job Description
Are you a strategic, people-first leader with a passion for delivering exceptional customer experiences?
Transport Exchange Group (TEG) is seeking a results-driven Senior Customer Support & Onboarding Manager to lead and inspire our Support, Onboarding, and Customer Experience teams. This is a pivotal role focused on optimising the entire post-sale journey, from seamless onboarding to proactive support and customer advocacy.
About Us:
Transport Exchange Group (TEG) established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.
As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you.
Responsibilities:
As Senior Customer Support & Onboarding Manager, you will play a key leadership role in shaping and delivering our customer journey strategy:
Leadership & Strategy
1. Lead, coach, and develop the Customer Support, Onboarding, and Customer Experience...