Location: Longridge, Preston
Hours: Monday –Friday, 7:45 am – 5:00 pm
Salary: Up to £35,000 depending on experience
We're looking for an experienced Service Coordinator to join our busy Service Department.
You'll manage the day to day scheduling of engineer callouts and planned maintenance visits, while keeping paperwork and contracts organised.
As the link between customers and engineers, you'll ensure jobs are booked quickly, efficiently, and with minimal travel.
You'll be joining a supportive team who work closely together to keep everything running smoothly.
This is a busy and varied role, so the ability to work effectively in a fast paced environment is essential.
A background in refrigeration or engineering would be an advantage.
Responsibilities:
* Allocate reactive breakdowns
* Schedule planned maintenances
* Optimise routes to save time and costs.
* Keep records updated in Simpro.
* Confirm appointments, adjust priorities, and reallocate engineers as needed.
What We're Looking For:
* Experience in scheduling/service coordination.
* Strong IT & admin skills (Excel/Word; Simpro experience a bonus).
* Excellent organisation, communication & problem-solving skills.
* Calm under pressure and customer focused.
* Able to Work Individually and as part of a team
What We Offer:
* Weekday hours, on-site parking
* Supportive, team-focused workplace
* Annual leave: up to 36 days per annum
* Healthcare: AXA or Paycare
* Bonus potential: Annual EOT Bonus
* Holiday buy-back: Sell up to 5 unused days per year
* Enhanced pension contributions: Up to 5% after 5 years
* Training & development
DD Cooling Ltd proudly operates as an Employee-Owned Trust (EOT) refrigeration and HVAC company based in Longridge, Preston. With almost 20 years as a trusted business, we deliver high-quality refrigeration and HVAC solutions across the North West. As part of this structure, you have a voice in the company and the opportunity to share in our success through annual tax-free profit-sharing bonuses.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
* On-site parking
Work Location: In person