Driven by data? Passionate about people? Inspired by delivering brilliant service?
If you thrive on building highperforming teams, using insight to drive decisions, and creating seamless customer experiences, this could be the perfect next step in your career.
At Castelan, we're a leading national furniture care business supporting major retailers, insurers and commercial partners. Our parts and component logistics function is critical in delivering a smooth repair journey - and this role plays a pivotal part in making that happen.
The Role
As Parts Team Manager, you'll lead a fastpaced, contact centreled operation responsible for managing parts, workflow (WIP), and supplier coordination.
This isn't traditional logistics or fleet - it's about component flow, operational insight, and people leadership in a customerdriven environment.
You'll combine handson leadership with dataled decision making, using reporting, MI and analysis to manage performance, control WIP, and ensure the team delivers against key operational and customer outcomes.
What You'll Be Responsible For
* Leading, coaching and developing a highperforming team within a contact centre environment
* Managing WIP (Work in Progress) to ensure timely and efficient job completion
* Driving performance through reporting, data analysis and MI insights
* Monitoring and improving productivity, quality, attendance and engagement
* Overseeing parts ordering, stock control and supplier relationships
* Identifying trends, risks and opportunities through data to improve service delivery
* Ensuring compliance with internal processes, policies and regulatory requirements (including FCA)
* Supporting the integration of new workstreams and operational changes
* Collaborating crossfunctionally to deliver a seamless customer journey
* Creating a positive, accountable and highenergy team culture
What We're Looking For
* Proven experience in people management within a contact centre or operations environment
* Strong background in WIP management, reporting and performance analysis
* Confident using data and MI to drive decisions and continuous improvement
* Experience managing stock, parts, suppliers or operational workflows
* Demonstrated ability to lead, coach and develop highperforming teams
* Excellent organisational, analytical and problemsolving skills
* Strong stakeholder management and communication skills
* Comfortable working in a fastpaced, regulated environment
* Proficient in Microsoft Office / 365 and operational systems
* A proactive, accountable leader who puts customer outcomes first
What's In It for You?
Alongside a competitive salary and pension, you'll benefit from:
* 24/7 GP access for you and your household
* Discounts on cinema tickets, major retailers and national brands
* Ongoing career development and leadership progression opportunities
* Employee of the Month awards and recognition events
* Onsite Mental Health First Aid support
* Staff socials, wellbeing initiatives and charity fundraising
* Free onsite parking (where applicable) and great transport links
* Employee Assistance Programme (counselling, financial and legal support)
Salary
£28,789 - £35,000 (Depending on Experience)
How to Apply
If you're motivated by performance, passionate about people, and confident using data to drive results - we'd love to hear from you.
Please submit your CV and covering letter by 29 May 2026.
Applications may close early due to high interest.
Please note: we are unable to offer visa sponsorship for this role. You must also be local or able to commute to Weston-super-Mare. We are unable to offer a relocation package.
Agencies should contact: recruitment@castelangroup.com (PSL only).